An Engaging Vision will engage your Stakeholders
In my experience I have found that there is generally only sporadic business support available out in the market place but nothing specifically for entrepreneurs to really help guide them to identify those factors that bring sustainable success.
One of my “passions” is to look at how successful people maintain business growth steadily and what drives that long term success. Identifying and maintaining those themes that drive ambition and how the impact of “holding yourself to account” will help drive business success are vital elements.
Eight things not to do in client meetings (Part One)
It’s a make or break meeting with a key customer - and you could blow it in a moment by being over-familiar, argumentative or unintentionally rude. Follow our light-hearted tips to avoid committing one of the cardinal sins of customer meetings.
Eight things not to do in client meetings (Part Two)
It’s a make or break meeting with a key customer - and you could blow it in a moment by being over-familiar, argumentative or unintentionally rude. Follow our light-hearted tips to avoid committing one of the cardinal sins of customer meetings
First Impressions - Do They Still Count?
We’ve heard it before and we all know it’s true; a customer’s first impression of your business affects their decision to buy from you, or not, as the case may be. The telephone is often the first point of contact for you with many of your customers, so what first impression does your telephone etiquette give? Here are some of things to keep in mind to make your first impression a great one.
How Are We Doing?
When was the last time you asked your customers and clients this particular question? It can be tricky of course, as most of us believe we are offering the best service or products we can and sometimes it’s uncomfortable to discover that we aren’t doing as well as we think we are.
Are Things Really So Bad?
According the government and the media, we’ve had nearly fours years in a recession and we are permanently on the brink of a ‘double dip’, We all have to tighten our belts, pay more taxes, eat less (but still our five a day) and stop smoking so we can save the NHS.
The Madonna Effect (or try and be positive)
Coming into an uncertain 2012, my attention was recently drawn to a book by Oren Harari called “Break From The Pack: How To Compete in a Copycat Economy”. It is a book worth reading and certainly challenges the idea that the best way to build a great business is to copy what everyone else is doing.
“PIP” Doesn’t Always Mean Profit Improvement Potential
What has the PIP breast implants fiasco got to do with accountancy, you may well ask.