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Blog archive for 2012

An Engaging Vision will engage your Stakeholders

Thursday, 23rd August 2012

In my experience I have found that there is generally only sporadic business support available out in the market place but nothing specifically for entrepreneurs to really help guide them to identify those factors that bring sustainable success. 

One of my “passions” is to look at how successful people maintain business growth steadily and what drives that long term success. Identifying and maintaining those themes that drive ambition and how the impact of “holding yourself to account” will help drive business success are vital elements.

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First Impressions - Do They Still Count?

Thursday, 3rd May 2012

We’ve heard it before and we all know it’s true; a customer’s first impression of your business affects their decision to buy from you, or not, as the case may be. The telephone is often the first point of contact for you with many of your customers, so what first impression does your telephone etiquette give? Here are some of things to keep in mind to make your first impression a great one.

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How Are We Doing?

Thursday, 19th April 2012

When was the last time you asked your customers and clients this particular question? It can be tricky of course, as most of us believe we are offering the best service or products we can and sometimes it’s uncomfortable to discover that we aren’t doing as well as we think we are.

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Are Things Really So Bad?

Thursday, 8th March 2012

According the government and the media, we’ve had nearly fours years in a recession and we are permanently on the brink of a ‘double dip’, We all have to tighten our belts, pay more taxes, eat less (but still our five a day) and stop smoking so we can save the NHS.

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