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Posts tagged 'service quality'

Will he know what it’s about?

Monday, 27th October 2014

I don’t know about you but I really, really, really hate (do you feel the passion) being asked this question by a receptionist when I call a professional service provider and especially lawyers. It is never asked when I call my dentist, doctor, hardware store, garage or hairdresser. The reason for the question is so the “busy” professional can decide if he wants to talk to me.

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